As an agency, KW Habilitation is concerned about the quality of the work we do. In addition, we see the new legislation for our sector, the “Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008” and the associated regulations (e.g., Ontario Regulation 299/10 “Quality Assurance Measures”; Ontario Regulation 276/10 “General”), as a call to take the field of developmental services to a new level of quality and innovation.
Our Quality Assurance department was established not only to help us assess how well we are doing what we say we are doing, but also to identify how we can do things better! The primary function of the department is to establish ongoing quality assurance and service enhancement processes for KW Habilitation.
This is achieved by:
- Promoting responsive supports and services for people and their families
- Planning, implementing and evaluating quality assurance activities for the entire Agency in collaboration with people supported, families, staff and other stakeholders
- Ensuring Accreditation and legislative standards are met and maintained within policies and practices
- Providing ongoing staff training and Agency orientations for new employees
Our Quality Assurance department was established not only to help us assess how well we are doing what we say we are doing, but also to identify how we can do things better!
KW Habilitation is committed to continuously learning as an organization. Feedback from people involved in KW Habilitation helps us improve the supports we provide.
If you have feedback or a complaint, please fill out the form below: