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Quality Assurance

As an Agency, KW Habilitation is concerned about the quality of the work we do. In addition, we see the new legislation for our sector, the “Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008” and the associated regulations (e.g., Ontario Regulation 299/10 “Quality Assurance Measures”; Ontario Regulation 276/10 “General”) as a call to take the field of developmental services to a new level of quality and innovation.

Supporting the Agency in promoting the Ministry of Children, Community and Social Services, long term vision of “A Journey to Belonging” with regards to empowering people in making choices and living as independently as possible through the continued development of person-directed supports.

KW Habilitation’s Quality Assurance initiatives were established not only to help us assess how well we are doing what we say we are doing, but also to identify how we can do things better!

This is achieved by:

  • Promoting responsive supports and services for people and their families
  • Planning, implementing and evaluating quality assurance activities for the entire Agency in collaboration with people supported, families, staff and other stakeholders
  • Ensuring legislative and MCCSS Compliance standards are met and maintained within policies, procedures and practices
  • Providing ongoing staff training and Agency orientations for new employees

KW Habilitation is committed to continuously learning as an organization. Feedback from people involved with KW Habilitation helps us improve the supports we provide.

If you have feedback or a complaint, please fill out the form below:

KW Habilitation Feedback Form

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2023 Accessibility Compliance Report