Emergency Action Plan

Last updated: July 17, 2020

In these uncertain times, it is important that we are communicating regularly to keep you aware of what will be the next phase at KW Habilitation to work through the COVID-19 Pandemic.  At KW Habilitation, our priority is the health and safety of the people we support and our employees.  Now, more than ever, we need everyone to step up and together we can ensure the health and safety for all.

KW Habilitation is closely monitoring developments related to COVID-19 in our community.

Emergency Action Plan


Phase 2 of our Emergency Action Plan has been to implement total physical distancing, self-isolation and education in all areas including maintaining a clean, germ-free environment. We are providing all sites with the necessary Personal Protective Equipment (PPE), conducting ongoing inventory, and making Red-Cross approved masks and gowns for staff to provide, yet another layer of protection.

Although restrictions are slowly being lifted, we are continuing to take the lead from our Local Health Authority, community partners and MCSS.  Our commitment to clear and frequent communication continues to be a priority.

99 Ottawa & All Day Programs


Effective Monday, March 16, all of our Day options (ex. The Vibe, The Studio, ADS, LEG Up!, Y.E.P. etc.) will be closed to all participants.  We will continue to follow guidelines provided by Public Health and the Province of Ontario and we will let you know when our programs will re-open when we have a date in place.

Events & Meetings are Now Postponed

All meetings or training sessions are cancelled at 99 Ottawa Street until further notice.  This includes: Agency Orientation, First Aid, and all outside groups.   Where possible, and if necessary, meetings can take place via conference call or other media.

Visitors and Visiting at KW Hab


ALL Inclusive Living homes remain open to the people we support and the staff at KW Habilitation.  To maintain the important social distancing that is required worldwide, KW Habilitation will not allow visitors at any of our locations for the foreseeable future. This includes family, friends, contractors, and any other non-essential service. If the visit includes a health concern or medical need (ex. Nurses & PSW’s) they are permitted to enter programs and will follow the necessary precautions. We also ask that the people we support practice safe social distancing and do not visit others (ex. family) outside of our programs. We are following directives from our local Public Health Agency and the Province of Ontario and we will re-evaluate this policy regularly and as required.

UPDATE July 17, 2020

At KW Habilitation the health and well-being of the people we support and our employees continues to be our first priority. Since June 22, 2020 we have been pleased to welcome family visitors again. These visits must comply with all guidelines and recommendations from the Ministry of Health and Ministry of Children Community Social Services, which continue to have restrictions in place.

Please take a few moments to review our current visitor policy.  Review the visitor policy that will come into effect on July 22, 2020

Please note: This policy might be required to change with little notice

Click the link for the MCCSS guidelines:  Resuming Visits in Congregate Living Settings

Click the link for the MCCSS Visitor Policy Poster


An Update from Early Learning


As one of your community partners, your safety and well-being are of the utmost importance to us. As itinerant consultants, we also want to do our part to minimize our contribution to the spread the COVID-19 virus. To that end, our Early Learning, Child Care and Family Resource program has suspended all community visits and meetings until further notice.  We are still available to support our families via email, phone calls, texts and video.  As this may be a time of concern for your family, please let us know what we can do to help.

Online Classes


LEG Up! our fee for service learning and skill-building program for adults is currently not running in person classes, however, we are pleased to offer LEG Up! Online!  Click here for more information about free classes and other options.

An Update from KW Career Compass


The KW Career Compass team is doing their part to reduce exposure and prevent the spread of COVID-19. All in-person services are suspended until further notice. The team will continue to work with job seekers and employers via telephone, email and zoom. If you have any general questions, please call 519-744-6307 ext 1252 or email info@kwcareercompass.org. Stay safe and be well!

Employee and Family Assistance Program


Anxiety and stress will be prevalent at times like this, and the mental health of staff and the people we support is extremely important. Please access the EFAP resource, communicate with your team, and ask questions when needed.  To access online health and wellness resources, please click here.

More Information for our Staff


We’re working hard to provide updated information on all platforms for all team members at KW Hab.  The go-to place for up to date information is the Emergency Action Plan SharePoint Site.  Please check your email and the SharePoint site regularly.  Please also know that you can ask questions and share information in the “blog” section of the site.  If you have any questions or difficulties accessing the site, please speak to your manager.

Wash Your Hands


There is no better remedy than to be vigilant with the practice of handwashing and cleanliness.  Warm water and soap for more than 20 seconds can go a long way.  Watch a demo here.

Region of Waterloo COVID-19 Information
An April update to our email subscribers
A letter to all families and people supported at KW Habilitation